Salon Policies

Reservation Policy

Our goal is a customized experience and product that works for you. As part of our DEFINED consultation experience, your artist will reach out to you prior to your first visit to say hello and gain insight into your hair goals.  To ensure the utmost level of service, an in-salon consultation is included in every new guest service appointment.  Our artists strive to not only learn about your hair, but create a look that fits your lifestyle as well. 


As we value your time and the time of other guests, ALL guest reservations require a credit card upon booking. Please refer to our cancellation policy below if you need to reschedule or cancel your reservation.  All services may require a deposit if there is more than 1 last minute cancellation, Extended specialty color services, major color corrections, straightening services, and extensions require a consultation and a 50% deposit of the anticipated amount. All deposits are non-transferable and non-refundable. 


Cancellation Policy

We kindly ask for a 24-hour cancellation notice for all salon services. If you "no show" for your appointment, without contacting the salon, you will be automatically charged a 50% service charge of the anticipated service amount listed at your service provider's level and be required to make a deposit of 50% of the service amount for your next appointment reservation. Any guest who cancels less than 24 hours in advance of your appointment, will receive 1 opportunity to reschedule that appointment without a cancellation fee. After this opportunity, you will be subject to a 50% service charge of the anticipated service amount listed at the artist’s level for ALL future appointments that are cancelled less than 24 hours.  Service providers reserve the right to refuse service for guests with excessive or subsequent last minute cancellations or no shows. 


**Please note all deposits for Brazilian Blowout, Cezanne smoothing treatments, bridal/special occasion, and extensions are non-refundable and non-transferable.**


Late Arrivals

At Define, your time & preferences are our top priority. Being on time is greatly appreciated to ensure a consistent and quality service, as well as a courtesy to other Define guests who come after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.


Clothing Protection 

Wearing your favorite shirt or dress? Hang it up! We provide and highly encourage a color robe with every color service. However, even with a robe, there’s always a risk of color traveling, so please protect your pretties by leaving them on the hanger. Define Hair will not be held liable for any staining or damages to clothing. 


Define Kids

We happily welcome children to our Define experience for any service. Please note all children 18 and under receiving services must have a parent or guardian present at the time of service. To ensure the highest level of attentiveness between our guests & artists, and as a consideration to other guests, we do recommend that children visit only when receiving services. We understand snow days and life can happen, so in the event your child must accompany you, be mindful that the salon environment contains sharp objects, hot tools, and chemicals potentially dangerous to unattended children and some color appointments can take an average of 3 hours per visit.  Children are not allowed on the styling floor due to safety precautions (including infants in car seats & carriers) and are welcome to wait independently in our lounge area space permitting.  We thank you in advance for helping us keep your child’s safety a priority.

Guarantee of Service

If you are not satisfied with the quality of any service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly.  No refunds or credit for services will be given, but our artists’ top priority is 100% happy, defined guests and to ensure your satisfaction with your service results.



Gratuity is not included in any services, packages, or gift cards. As always, gratuities are discretionary and always appreciated.  If you choose to leave cash for gratuities, we do provide change as well as envelopes. While we do not offer cash back on credit cards, you do have the option to add gratuities to your card.

Retail Product Returns & Exchanges

We understand not every product recommendation will make it to your top 10 list. We accept any unopened, un-used products within 14 days of purchase for a full refund in the original form of payment. Any open products can be exchanged for salon credit within 30 days.  Unless defective, all used brushes, combs, or hard tools may not be returned. All accessories are FINAL SALE and are non-refundable. 


Confidentiality/Privacy Policy

We know privacy is equally as important to you as it is to us. Define Hair will not share or sell guest information to any outside party, and collection of personal information is for client profile services only.  Online bookings are through a secure site and credit card information is never stored or visible in client profile. Personal data collected is for information notification such as email and text confirmations, generic feedback purposes, and for general statistical analysis of use of the site and user improvements.


Accepted Forms of Payments

Visa, Mastercard, Discover, American Express, Apple & Google pay, and cash.  We do not accept personal checks or money orders.