RE- Define Your Front Desk

Redefining your front desk and guest experience has never been easier! Learn solutions to common customer service problems, take a journey and learn to create a sensorial experience to increase guest retention and retail sales, and learn the concepts behind implementing a mobile, "front-desk" less concierge experience.  Walk away with strategies to improve your business game, hot tips, and more! This class is perfect for salon owners, salon managers, and front desk team members. 

Class registration begins at 9:00am-9:30am.  Class begins promptly at 9:30am.  As this is a 4 hour look and learn interactive workshop, there will be no lunch break. Snacks and refreshments will be provided. 

Requirements: This program is open to all salon professionals, salon owners, aspiring salon owners and their non-technical staff.  It is not a requirement to have a license for this program. 

Educator: Rachel Gribbin, Owner, Define Hair | B.A. in Education, Towson University | named Baltimore Magazine's 2018 "Women Who Move Maryland" 

Educator: Jason Gribbin, Define Hair Artistic Director | International Redken Artist | Redken 5th Ave Exchange Facilitator