Coming in 2021 | Define Hair

RE- Define Your Front Desk

This hands-in workshop explores the salon guest experience from every aspect! Learn solutions to common customer service problems, create a client journey to increase guest retention and retail sales, and the concepts behind a mobile, "front-desk" less concierge experience.

Time & Location

Coming in 2021
Define Hair , 3419 Plumtree Dr #101, Ellicott City, MD 21042, USA

About the Event

Redefining your front desk and guest experience has never been easier! Learn solutions to common customer service problems, take a journey and learn to create a sensorial experience to increase guest retention and retail sales, and learn the concepts behind implementing a mobile, "front-desk" less concierge experience.  Walk away with strategies to improve your business game, hot tips, and more! This class is perfect for salon owners, salon managers, and front desk team members. 

Class registration begins at 9:00am-9:30am.  Class begins promptly at 9:30am.  As this is a 4 hour look and learn interactive workshop, there will be no lunch break. Snacks and refreshments will be provided. 

Requirements: This program is open to all salon professionals, salon owners, aspiring salon owners and their non-technical staff.  It is not a requirement to have a license for this program. 

Educator: Rachel Gribbin, Owner, Define Hair | B.A. in Education, Towson University | named Baltimore Magazine's 2018 "Women Who Move Maryland" 

Educator: Jason Gribbin, Define Hair Artistic Director | International Redken Artist | Redken 5th Ave Exchange Facilitator 

Tickets
Price
Quantity
Total
  • RE-define your Front Desk 3/1
    $150
    $150
    0
    $0
Total$0

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3419 Plum Tree Drive

Suites 101 & 200

Ellicott City, Maryland 21042

410-696-1400

contact@defineofficial.com

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Tuesday: 8-9
Wednesday: 8-9
Thursday: 10-9
Friday: 8-6
Saturday: 8-3
Sunday: closed

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